Refund policy
We want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our Return & Refund Policy below.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all original tags, labels, and accessories
- Be accompanied by proof of purchase or order confirmation
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Bath and body products
- Skincare products
- Lip balms
- Hand creams
- Bath salts
- Bath bombs
- Personal care products
- Gift cards
- Sale or clearance items
If a product arrives damaged or defective, please contact us immediately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
We may offer a replacement, store credit, or refund depending on the situation.
Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for return.
- Wait for return authorization instructions.
- Ship the item to the provided return address.
Returns sent without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, refunds will be processed to the original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Shipping Costs
- Original shipping charges are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped.
Exchanges
We currently offer exchanges only for damaged, defective, or incorrectly delivered items.
If you require a replacement, please contact our support team.
Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled and will be subject to the standard return process.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.