Shipping policy

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–21 business days

Delivery times are estimates and may vary depending on your location and courier service availability.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 24–48 hours to appear after shipment.

International Shipping

We currently ship to selected international destinations.

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • VAT or other government charges

These fees are not included in product or shipping prices and are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for orders delayed, lost, or returned due to incorrect addresses provided during checkout.

Additional shipping charges may apply for reshipment.

Delayed Deliveries

While we work with trusted shipping partners, delivery delays may occur due to:

  • Weather conditions
  • Customs clearance
  • Carrier disruptions
  • Public holidays
  • Other circumstances beyond our control

We appreciate your patience in such situations.

Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us within 7 days of the expected delivery date.

Please provide:

  • Order number
  • Photos of damaged items (if applicable)
  • Details of the issue

We will work with the shipping carrier to investigate and resolve the matter.

Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address
  • Refused delivery
  • Failure to collect the package

The customer may be responsible for additional shipping costs to resend the order.